Customer Satisfaction Form

General

CUSTOMER SATISFACTION

Project Information:

Company/Client Name:

Client Representative Name:

Client Tel No:

Project Name

Grading Assessment

Excellent = (81-100); Good = (61-80), Average =(41-60), Fair = (20-40) and Poor = (0-20)

1. Promptness in replying to client comments

2. Timely and actively participate in site visits/meetings

3. Delivery Performance (of the work and attention to the work)

4. Quality of reports/drawings

5. Involvement of Proposed Key Personnel on the job

6. Proactive in handling technical and administrative Project issues

7. Preference of Good and organized working Environment

8. Proposed area of improvements

Overall Service performance in Percentage

Client’s specific comments on performance and proposed area of improvement.

We truly appreciate your valuable insights and suggestions. Your feedback helps us continually improve our services and ensure we meet your expectations.

We look forward to working with you again soon and providing you with the best possible experience.